Terms of Service
Who this applies to
These terms govern your use of Tindra Managed, the hosted service operated by Blendbyte GmbH. By signing up, you agree to them. If you are acting on behalf of a company, you confirm you have authority to bind it. These are business-to-business terms; consumer protection statutes that cannot be waived by contract may still apply where mandatory law requires it.
Self-hosted Tindra is free and governed by the Elastic License v3, not these terms.
Self-hosted license
Under the Elastic License v3 you may use, modify, and deploy Tindra on your own infrastructure for any internal purpose. You may not provide it as a managed or hosted service to third parties, sublicense it, sell it, or remove copyright notices. The license is perpetual for the version you receive; new versions may ship under updated terms.
Your account
Keep your credentials confidential. You are responsible for all activity under your account, including actions taken by team members you invite. Notify us at hi@tindra.sh immediately if you suspect unauthorized access. We reserve the right to require a password reset if we detect unusual activity.
Acceptable use
Use the service lawfully and only to monitor applications you own or are authorized to monitor. You may not:
- Attempt to access or probe other customers' data or infrastructure.
- Resell, sublicense, or white-label the service.
- Send synthetic load or automated test traffic at volumes that degrade service for others.
- Transmit content that is unlawful, or that infringes third-party intellectual property rights.
- Use the service to store or process data beyond its intended purpose as an error-tracking and performance-monitoring tool.
We may suspend access immediately if a violation poses a risk to the service or other customers, and will notify you as soon as reasonably practicable.
Free trial
New accounts are eligible for one 14-day free trial on any plan. No payment information is required to start a trial. At the end of the trial period, the instance is suspended unless you subscribe. Unused trial days do not carry over.
We reserve the right to deny, shorten, or cancel a trial at our discretion, including where we have reason to believe an account was created to circumvent the one-trial-per-customer rule. Each legal entity or individual is entitled to one trial, regardless of the number of accounts created.
Payment
Subscriptions renew automatically at the start of each billing period. Payments are processed by Paddle, who act as merchant of record, issue invoices, and handle VAT on our behalf. You may cancel any time in your account dashboard; cancellation takes effect at the end of the current billing period with no prorated refund for unused time.
Each plan includes a monthly event allowance. Events beyond that limit require an overage pack, which you purchase manually. We do not automatically bill overage charges. If a payment fails, we will retry up to three times and notify you by email. Accounts with an unresolved outstanding balance after 14 days may be suspended until payment is received.
We will give 30 days' notice before any price increase. Continuing to use the service after the new price takes effect constitutes acceptance.
Refunds
These are B2B terms. Subscription fees are non-refundable. Cancellation stops future charges; it does not entitle you to a refund of the current billing period. Overage packs are non-refundable once purchased.
Exceptions: if you are charged due to a billing error on our part, or if the service was completely inaccessible for a material portion of a billing period due to a fault attributable solely to us, contact hi@tindra.sh within 30 days of the charge. We will review and, where warranted, issue a credit or refund. Payment disputes are handled by Paddle in their capacity as merchant of record; their dispute resolution process applies to all transactions.
Data processing
When you use Tindra Managed, you are the data controller and we are the data processor under GDPR Art. 4. Processing of personal data is governed by our Data Processing Agreement, which forms part of these terms. All data is processed and stored within the EU.
Intellectual property
Tindra and all related software, trademarks, and documentation are owned by Blendbyte GmbH. We grant you a limited, non-exclusive, non-transferable license to use the service for the duration of your subscription. You retain all rights to your own data and configurations. Nothing in these terms transfers ownership of either party's intellectual property to the other.
Liability
Our total aggregate liability for any claims arising under or related to these terms is limited to the fees you paid in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, or lost-profit damages, even if advised of the possibility.
These limits do not apply to liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or wilful misconduct. Under German law (BGB ยงยง 305-310), liability for gross negligence affecting obligations essential to the contract is limited to foreseeable, typical damage.
No warranty
The service is provided as-is. We operate it with care and aim for high availability, but we make no contractual guarantee of uninterrupted availability, error-free operation, or fitness for a particular purpose, to the extent permitted by applicable law. We do not commit to a specific SLA unless separately agreed in writing.
Termination
Either party may terminate these terms at any time. You can cancel in your account dashboard. We may suspend or terminate your account if you materially breach these terms, including non-payment, and fail to remedy the breach within 7 days of written notice. Suspension for security-related violations may be immediate. On termination for any reason, you have 30 days to export your data via the dashboard. After that period we will delete it as described in the DPA.
Indemnification
You will defend, indemnify, and hold harmless Blendbyte GmbH and its officers, employees, and contractors from and against any claims, damages, losses, and reasonable legal costs arising from: (a) your breach of these terms; (b) your violation of applicable law; (c) personal data you transmit to the service in a manner that violates this agreement, applicable law, or third-party rights; or (d) claims brought by your end users relating to your application or your own data practices. This indemnification obligation survives termination of these terms.
Force majeure
Neither party is liable for failure or delay in performance to the extent caused by circumstances genuinely beyond its reasonable control, including infrastructure provider outages, natural disasters, acts of government, or changes in applicable law. The affected party will notify the other promptly and make reasonable efforts to resume performance. If the situation persists beyond 30 days, either party may terminate without penalty.
Assignment
You may not assign or transfer these terms or any rights under them without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of substantially all of our assets to a successor that assumes all obligations under them; we will notify you within 30 days of such an assignment. Any assignment in violation of this clause is void.
General
These terms, together with the DPA, constitute the entire agreement between the parties regarding their subject matter and supersede all prior representations, negotiations, or understandings. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable; the remaining provisions continue in full force. No waiver of any term is effective unless in writing.
Governing law
These terms are governed by German law, excluding its conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Berlin, Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
Changes
We may update these terms from time to time. For material changes we will give at least 30 days' notice by email to the address on your account. Continued use of the service after the effective date means you accept the updated terms. If you do not accept a material change, you may terminate your account before it takes effect.
Questions? Write to hi@tindra.sh or Blendbyte GmbH, Friedrichstr. 155, 10117 Berlin, Germany.